REFUND POLICY
We stand behind the quality of our training. If a course is not the right fit for you, this policy explains when and how you can request a refund. This policy is part of our Terms of Service.
1. 30-Day Money-Back Guarantee
You may request a full refund of any course or bundle purchase within thirty (30) calendar days of your payment, provided all of the following are true:
- You have completed less than twenty-five percent (25%) of the purchased course content, measured by lessons marked complete;
- You have not passed any exam associated with the purchased course; and
- You have not been issued a certificate of completion for the purchased course.
These conditions apply per course. For bundle purchases, the same conditions apply to every course in the bundle — if you have exceeded the 25% threshold or passed an exam in any one course of the bundle, the entire bundle purchase is not refundable, though we may offer a prorated goodwill refund in exceptional cases at our sole discretion.
2. How to Request a Refund
Send an email to rothstein@pvme.org with the subject line "Refund Request". Include the following information so we can process your request quickly:
- The email address associated with your account
- The name of the course or bundle you are requesting a refund for
- Your order or payment receipt reference (from the Stripe email receipt)
- A brief reason for the refund request (optional but appreciated — helps us improve)
We will confirm receipt within two (2) business days and process eligible refunds within seven (7) business days. Refunds are issued to the original payment method used for the purchase. Depending on your card issuer, it may take an additional five to ten (5–10) business days for the credit to appear on your statement.
3. Certificates and Refunds
If you have already been issued a certificate for a refunded course, that certificate is automatically revoked at the time the refund is processed. The certificate's public verification URL will display "REVOKED" together with the reason "Course refunded." You may not display, share, or otherwise represent yourself as holding a certificate for a course that has been refunded.
4. Ineligible Refund Requests
Refunds are not available in the following circumstances:
- More than 30 calendar days have passed since your original payment;
- You have completed 25% or more of the course content;
- You have passed any exam associated with the course;
- Your account has been suspended or terminated for violation of the Terms of Service;
- A pattern of repeat refund requests suggests abuse (for example, purchasing a course, extracting content, and then requesting a refund);
- You have already received a refund for the same course or bundle and re-purchased it.
5. Chargebacks
If you are considering initiating a chargeback with your card issuer or bank, please contact us first to attempt to resolve the issue. Chargebacks initiated without first contacting us may result in the suspension or termination of your account and the revocation of any certifications previously issued, in addition to any recovery of fees we may pursue under the Terms of Service.
6. Exceptional Circumstances
We may, at our sole discretion, grant a refund outside the standard eligibility conditions if we believe the circumstances warrant it — for example, extended medical incapacity, bereavement, or a service failure on our part. Contact us and describe the situation; we will respond in good faith.
7. Consumer Rights
Nothing in this policy limits or excludes any statutory consumer right you have in your jurisdiction. If a mandatory consumer-protection law provides a longer or more favorable refund right, we will honor that right where legally required.
Questions? Email rothstein@pvme.org. We aim to reply to all refund inquiries within two business days.